I just had a show returned from the Martin Museum of Art at Baylor University and there were two boxes with broken pots in them. These boxes were insured -- so I thought -- for the full value of the pots, but, in fact, FedEx will pay no more than 100.00 for a loss of porcelain pottery or other art works.
I ship with FedEx a lot. It's really easy to just come over to the computer and print out the labels and drop the package off at FedEx. I'm also a good packer having done it for almost 40 years so I have not known about this particular problem; It just has never come up.
But the person packing the show got some things too close to other things and the boxes must have really been thrown around, and here we are.
Here are some photos of just the inner box. It is a 16 inch cube and it was inside a 2o inch cube and well packed with peanuts and egg crate stuff. The first photo is of the box with the pot, the second of the box without the pot, the third is of the pot wrapped still somewhat in bubble wrap and the last one is just the shards.
So my question is what do you do about this? Do you have separate insurance? Do you ship with another carrier? Did you even know that you were shipping without any recourse to the full value of your work?
The pot, before it's last voyage, looked like THIS.